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Skip to main content **AI Masterclass 2026:** Join live workshops to assess AI readiness and build a plan to scale agentic service. Register now Sign in Contact us Language Platform Products Solutions Resources Pricing Try for freeView demo # AI-powered service platform ## Move beyond deflection. Deliver real resolutions. Self-improving AI agents that learn, adapt, and outperform. On every channel, on any platform. **14-day free trial.** No credit card required. Try for free By submitting, I agree to Zendesk's Privacy Notice. ## 22,000+ service teams trust Zendesk AI ## AI that gets smarter with every resolution. Achieve up to 80% automation with AI Agents that continuously learn from every interaction, handle more complex workflows, and deliver better outcomes. Explore the platform ### Every conversation becomes a learning signal ### Zendesk AI turns signals into improvement ### Faster resolutions. Stronger loyalty. Better outcomes. ### Trillions of data points turned into billions of successful outcomes. 22K+ AI customers 830M AI interactions 4.8B Resolutions delivered Revisit the stage with bold headliners, industry thought leaders, and big-brand experts. From visionary keynotes to deep-dive product stories, the best of 2026 is ready when you are. Watch now #### Self-improving AI agents, for every channel and platform Zendesk AI agents now reason, act, and resolve across every channel—improving with every interaction. Build custom agents to automate critical AI and human workflows. And with Forethought, that intelligence extends across any service environment. Explore AI agents #### A copilot for every role in service Zendesk Copilots now guide every service role—helping agents resolve faster, admins improve operations, knowledge teams keep content fresh, and analysts turn insight into action. Every Copilot improves decisions, workflows, and outcomes in real-time. Explore Copilot #### AI built for internal service Offer instant answers right where your employees work.  AI agents built for employee service deliver instant answers, with permissions and governance built in. Explore AI agents for Employee Service Zendesk + ForethoughtNEW ## Self‑improving AI Agents on any platform Deploy AI agents that learn and improve on any platform. Powered by the Zendesk Resolution Learning Loop, every resolution makes the next one better, improving performance over time. Request Forethought demoLearn more ## Zendesk’s partnership with the Golden State Warriors, Valkyries, and Chase Center is helping reshape the fan experience. Find out how ## Designed for AI-first customer service A unified system that brings AI and human teamwork together to deliver high-quality resolutions across every channel and service model. Try for freeLearn more * Manage high volume autonomously * Launch in minutes, not months * Scale without adding headcount * Trust every AI-driven resolution * Modernize voice with Agentic AI Free your team from repetition. AI agents understand intent and sentiment to resolve tasks end-to-end without human intervention. ## Extend the power of AI-first service across your entire organization. ### Employee Service Get AI-native employee service management with none of the bloat. Resolve internal requests instantly, eliminate complexity, and delight employees. Try for freeLearn more ### Contact Center Replace fragmented legacy stacks with a unified system that embeds AI across voice and digital. Deliver an enterprise-grade contact center without the middleware or complexity. Contact salesLearn more Report ### Zendesk named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center Recognized for innovation, vision, and consistent execution in AI-powered service. Read the report ## Built for businesses of all sizes From startups to enterprises, we deliver the specialized support you need to win. > “The zero-training model has been amazing. It can surface content based on an event, like the Mets versus Yankees, and it feels very personalized.” Whitney Thomas Senior Business Systems Analyst at SeatGeek Read customer story 6% increase in automated resolutions 2X increase in AI agent CSAT 51.5% automated resolution rate ## Connect your ecosystem. Your way. Quickly integrate your favorite tools and partners to get value immediately, and tailor the setup to your organization’s exact needs. Learn more ## Additional resources Product Featured A powerful, flexible platform Learn more Report CX Trends 2026 Learn more Guide Zendesk AI: the service superpower Learn more Article What is customer support? Learn more ## Pricing built for your success Get faster resolutions, happier customers, and a team that does more with less at a price that scales with you. See plans & pricingCalculate your ROI ## Launch your first AI agent today Try for freeGet a demo ### Need to know more? --- View FAQs --- ##### What is Zendesk? Zendesk is an AI-first service platform powered by self-learning AI agents and the Zendesk Resolution Platform. With Zendesk, organizations can resolve customer and employee requests faster and more accurately across all channels, like email, messaging, live chat, phone, social, and help center. It brings conversations, context, and workflows into one intelligent system so teams can deliver real resolutions, not just close tickets. ##### What is Zendesk AI? ##### What is Zendesk Resolution Platform? ##### What can you use Zendesk for? ##### How is Zendesk different from traditional customer service software? ##### Is Zendesk right for enterprises and growing businesses? ## Footer ### Products * Pricing * Zendesk for customer service * Zendesk for employee service * Zendesk for contact center * Integrations * System status * Sign in * Demo * Zendesk for Enterprise * Zendesk for Small Business * Zendesk for Startups ### Features * AI agents * Copilot * Zendesk AI * Messaging and live chat * Advanced Data Privacy and Protection * Knowledge base * Ticketing * Voice * Community forums * Reporting and analytics * Workforce management * Quality assurance * Live chat * Client portal ### Resources * Help center * Security * API and developers * Blog * AI research * Events and webinars * Customer stories * Academy * Partners * Professional services * Trial experience & FAQs ### Company * About us * Newsroom * What is Zendesk? * Careers * Inclusion & Belonging * Accessibility Plan * Sustainability report * Zendesk Foundation * Zendesk Ventures * Legal ### Compare * Zendesk vs. Intercom * Zendesk vs. Salesforce * Zendesk vs. Freshdesk ### Popular topics * CX Trends 2026 * Product updates * Join our research panel * Customer service software * Help desk ticketing software * Live chat software * Forum software * Help desk software * Client portal software * Knowledge base software * Top AI agents ### How can we help? 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