Sierra

Skip to main content Introducing Horizon: Long-horizon agents that get more intelligent with every interaction. Learn more. * Product * Industries * Customers * Company * Sign in * Learn more # Better outcomes. Built on Sierra. Learn more Sierra Agent Hi there, how can I help you today? Marie Can we see our doctor first thing this morning? [](/-/cdn/video?src=https%3A%2F%2Fcdn.sanity.io%2Ffiles%2Fca4jck6w%2Fproduction%2Fa137b179d3b526ee8affb8f4930568ab199f2fb8.mp4#t=0.001) [](/-/cdn/video?src=https%3A%2F%2Fcdn.sanity.io%2Ffiles%2Fca4jck6w%2Fproduction%2Fd7497a6df01e59704d8112a576e2590bfdbe8bab.mp4#t=0.001) [](/-/cdn/video?src=https%3A%2F%2Fcdn.sanity.io%2Ffiles%2Fca4jck6w%2Fproduction%2F2280befd2e1aad30dca6ffcec7f92046404a6093.mp4#t=0.001) ## Leading brands succeed with Sierra Customer stories ## Standout customer experiences. Stronger growth. Sierra helps the great companies of the world show up at their best. ### Increase the lifetime value of your customers Go beyond customer service to drive revenue growth. Animation that shows various chat messages from fictional brands with different brand identities ### Empower every team Build powerful AI agents quickly—with or without engineering support. Animation showing various interactive widgets from fictional brands. The first is a calendar widget that helps picking an appointment date. The second is a flight widget that helps you check-in online. ### Unify your channels Deploy a single agent across chat, SMS, WhatsApp, email, voice, and ChatGPT. Animation showing conversations being handled on multiple channels. From voice, to chat, to email, to SMS. ### Pay for a job well done Ensure you only pay for the value Sierra delivers with outcome-based pricing. Animation that displays a loop of ways to rate something online. Star ratings, likes, hearts ## The results speak for themselves > “Innovation is in our DNA, and Sierra helps us bring that to life in how we care for our members every day.” Caryn Seidman-Becker Chief Executive Officer > “Home ownership is personal and our agent is personal. We always say clients vote with clicks, and clients love the agent.” Alex McGillis VP, Product Management > “Sierra is a game-changer for meeting subscribers’ needs. For every interaction, we gain valuable insights.” Moshe Pridan Chief Product Officer > “This isn’t just about automation. It’s about creating a better, faster experience that still feels personal and thoughtful.” Sarah Wallis Chief Operating Officer ## Sierra Agent OS Build, optimize, personalize, and scale the best AI agents. ### The agent-building agent Ghostwriter ### Build Upload SOPs, transcripts, whiteboard photos, and audio recordings—or explain your goal in plain English. Ghostwriter builds a production-ready, multilingual, multichannel agent—with built-in guardrails. ### Optimize Automate agent updates based on flagged issues and proactive insights, with full visibility into every change—so you can review, validate, and ship with confidence. ### Use AI to improve your AI Insights ### Explorer Analyze agent performance with ChatGPT-style Deep Research for conversations. ### Monitors Identify conversations needing extra attention proactively. ### Experiments Run multivariate tests to optimize conversation design and agent performance. ### Observability Understand every agent action — from tool calls, knowledge lookups, latency and more. ### Turn conversations into outcomes Horizon ### Long-horizon planning Break complex outcomes into specific steps that improve over days or months. ### Customer context Tailor interactions with memory that connects conversations, systems, and touchpoints. ### Outcome optimization Personalize decisions to maximize satisfaction and revenue, while always adhering to your guardrails. ### Proactive engagement Respond to real-world signals by triggering next best action workflows across any channel. ## Trust and reliability Sierra is designed with the highest commitment to trust, security, and compliance. ## Discover what Sierra can do for you Find out how Sierra can help you deliver better outcomes with AI. Learn more ### Product * Product overview * Ghostwriter * Agent Studio * Horizon * Insights * Explorer * Channels * Trust and reliability ### Industries * Industries overview * Financial services * Healthcare * Telecommunications * Media * Travel and hospitality * Retail and consumer goods * Technology ### Customers * Customer stories ### Company * About * Blog * Resources * Careers * Trust Center * Sierra Summit Select language United States(English) © 2026 Sierra * Privacy Policy * Terms & Conditions * Modern Slavery Statement * Cookie Preferences