Help Scout

Skip to content Get a 1:1 demoStart for free * Product + InboxEvery support channel, one place + AIScale your team's capacity + Knowledge BaseBuild a custom help center + MessagesSend proactive alerts, surveys, & more + Insights & AnalyticsTurn signals into action + Apps & IntegrationsConnect to 100+ platforms + MobileSupport customers on the go + Product TourExplore at your own pace Product updates Get a 1:1 demoStart for free * Solutions + Education + SaaS + Manufacturing & Logistics + Real Estate + Property Management + Healthcare + Ecommerce + Financial Services + Insurance + Professional Services Customer stories Get a 1:1 demoStart for free * Resources + Help Scout BlogTips and actionable content + Guides & ToolsResources to help you grow + Live ClassesFree training and demos + Help CenterSearchable product tutorials The Supportive Get a 1:1 demoStart for free * Company + AboutOur history and values + CareersJoin the team + Partner ProgramGrow your business with Help Scout + NewsletterSupport tips, product updates, & more Inside Help Scout Get a 1:1 demoStart for free * Pricing * Login * Start for Free # Businesses that run on relationships run support on Help Scout Bring customer insights, team collaboration, and thoughtful AI together so every interaction is connected to the last. Start for FreeGet a Demo ### Clarity where it counts Insights live alongside every conversation, so you can make the right call in real time. ### Built for real teamwork Teams on Help Scout respond to 56% more messages in their first year. ### AI that multiplies your team Take on more volume with AI agents that resolve 73% of interactions on average. > Help Scout is by far the best support product I have ever used. ###### Lindsay Cohen Chief Operating Officer ## One home for all your support conversations Reply in secondsMake it personalPrioritize with ease [](blob:https://www.helpscout.com/9c6d4fb8-d27c-40f4-aa6c-2a28f3fd2459) [](blob:https://www.helpscout.com/67826ad8-5f5c-49ab-8b5a-0507c663fbe3) [](blob:https://www.helpscout.com/f1dd49d1-2266-4903-9589-6bb037ec28d7) ## Plus, all the little things support teams love ### Get a boost from AI Recap long threads, edit and translate replies, or even create a first draft, all with a click. ### Company management Get the context you need to support full accounts, not just individuals. [](blob:https://www.helpscout.com/39f49946-7dfa-4814-a986-2d2aca59333e) ### Snooze No rush to reply? Resurface the conversation at a later date automatically with snooze. ### Send later Schedule a reply so the customer gets it at the perfect time. ### Workflows Automate the tedious but critical tasks that keep your team (and Inbox) organized. ### Saved replies Add proven answers to common questions or situations with a few clicks. ### Multiple Inboxes Give every department or product its own dedicated place for support. ### Channels Close those extra tabs and handle messages from social, Shopify, and more in Help Scout. ### Meet Beacon: your embeddable support hub #### Answer instantly with AI Customers can chat their way to fast solutions from your help content 24/7 — even for complex questions! #### Keep human help within reach Whether you offer live chat, email, or both, your team will always be within two clicks. #### Save customers time Allow easy access to previous conversations so customers can pick up where they left off. ### Get closer to customers with in-app messages #### Welcome and onboard Help customers start strong with a friendly nudge toward your best resources. #### Gather feedback and NPS® Understand how customers feel in context. Use NPS or pick from our library of surveys to get a read on specific experiences. #### Share what’s new Use modals and banners in-app or on your website to get attention on promos, new features, and important updates. ### Reporting that tells a story #### “What’s our volume across channels?” Understand the “why” behind your volume so you can make the right adjustments. #### “How’s our response time?” Measure your team’s activity in the queue and get a sense of the factors contributing to wait times. #### “Where can we improve?” Get a bird’s eye view of support team performance, both as a whole and individually. ### Stay organized automatically #### Assign the right person for the job Make sure messages for sales actually get to sales the first time, no redirecting necessary. #### Never miss important messages Whether you want to resurface urgent conversations or flag refund requests, workflows do it for you so no one slips through the cracks. #### Simplify the queue for your team Help everyone get more efficient with custom Views that group conversations. ### 100+ powerful integrations Help Scout slides right in with your favorite tools, so you can keep working your way. ## Why do 12,000+ companies choose Help Scout? ### World-class support Our team answers 99% of emails within 24 hours, so you’re never left in the dark. ### Ease of use Independent research showed that our NPS is 7x higher than competitors’ scores. ### Built to scale 80% of customers are still here after 4 years, so you can be confident you won’t outgrow us. ## Start for Free Learn the platform in less than an hour. Become a *power user* in less than a day. Start for FreeBook a Demo [](blob:https://www.helpscout.com/b9d4c535-5dbd-47fe-b65d-e642aabc7c2a) #### Product InboxAI ChatbotMessagesInsights & AnalyticsApps & IntegrationsMobileProduct TourProduct updates #### Solutions EducationHealthcareSaaSEcommerceTravel & HospitalityReal EstateProperty ManagementLogisticsManufacturingFinancial ServicesInsuranceProfessional Services #### Compare ZendeskIntercomFreshdeskHubSpotGorgiasFront #### Company AboutCustomersCareersNewslettersTerms & PrivacyAccessibilityDo Not Sell #### Support DevelopersHelp DocsContactStatus99.99% © 2026 Help Scout We’d love to show you the magic of Help Scout. Book a Demo