Front

Product Solutions Resources Pricing * Sign in * Request a demo * Try for free Front Overview Product Tour What's New Use Cases Customer Service All-in-one support platform Email Management Collaborative shared inboxes Client Communication Personalized service at scale AI Platform Front AI Overview AI for the hard stuff Autopilot Beyond happy-path automation Copilot AI help that actually gets complexity Smart QA QA minus the blind spots Smart CSAT CSAT without the lies More Features Omnichannel All the channels, zero chaos Ticketing Complexity in, clarity out Live chat Chat people don’t hate Knowledge base Stop answering déjà vu Integrations & API Escape from tab hell Industries Tech Financial Services Logistics Manufacturing Professional Services Travel Teams Customer Support Operations Inbound Sales Account Management Customer Success Using Front Academy Community Help Center Developer Portal Explore Blog Integrations Guides & Webinars Security Customer Stories Download App Front's Support Report Channel Partnerships See how Autopilot and Copilot handle what other AI tools can’t. # AI for simple support is everywhere. Complex customer operations demand Front. Only Front brings teams, conversations, and AI into one coordinated system, so customer operations stay fast, accurate, and in control. Request demo Start free trial Cross-team coordination Multi-step workflows AI command center Trusted by 9,300+ companies ### Complexity is where most customer support platforms tap out ### Teams lack shared context Scattered tools mean incomplete context and customers who have to repeat themselves ### AI stops at simple questions Other AI tools can only handle simple FAQs, not real-world, complex requests ### Resolution slows to a crawl Your agents shouldn't spend half their time fixing what AI got wrong ## Where cross-team customer operations stops crossing wires FRONT AI ### Resolve up to 70% of requests with AI, not just the low-hanging fruit Front AI takes on complex requests others escalate by automating responses, assisting teams, and analyzing quality across your entire operation. Every reply improves with each conversation. Explore Front AI CUSTOMER SUPPORT ### Complex tickets span departments, your system should too Tackle high-stakes inquiries with full customer context and shared visibility across every team and conversation. Route, escalate, or loop in the right team to resolve issues without dropping the ball. Front for customer support OPERATIONS ### Tame the inbox chaos and tackle the workflows your business depends on Coordinate across teams and systems from one centralized AI command center. Eliminate bottlenecks and keep complex customer requests moving across your organization. Front for complex operations The more complex the operation, the clearer the choice. Front’s AI doesn’t just reply. It runs the operation. G2 proves who’s built for complex work. 2026 Capterra Customer Service Shortlist Where industry complexity meets operational control ### Customer Service Support Work across departments to tackle your gnarliest tickets with ease Explore more ### Inbound Sales Route requests, respond with speed, and nail the hand off every time Explore more ### Customer Success Where Success, Support, and Onboarding finally work as one Explore more ### Operations Orchestrate customer operations from one AI command center Explore more ### Account Management Manage complex accounts without the scramble across teams Explore more ### The Coordination Tax A report on the hidden cost of coordination in B2B customer operations Explore more ## 9,300+ customers trust Front with the hard stuff “Front enabled us to transition from a one-dimensional Outlook email setup to a more dynamic platform with internal and external functionalities that we previously lacked.” Tony Peckham Global Operations Director “Front keeps everything trackable in one place. Our agents who’ve worked in support roles elsewhere say they love the way collaboration is handled in Front.” Liz Sanchez Senior Customer Support Manager “We use tagging automation extensively. It’s so flexible, yet powerful—it lets us see where the biggest pain points and inefficiencies are across the business.” Rum Walia Chief Operating Officer “After switching from Zendesk, we saw our productivity improve by 40% in our member support team managing email, text, and chat channels.” Joe Emison CTO & Co-founder We love that we can leave a comment on an email [in Front] and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to Laura Ene Customer Success Team Lead Front drives efficiency: it removes unnecessary work so the team can focus on the critical 1% of exceptions that truly matter. Jordan Dunn Senior Manager, Strategic Customer Success ## Alt+Tab isn’t a workflow. Unify your whole stack. Connect your channels and most-used tools with Front’s 160+ integrations and no-code workflows bring your entire stack into one shared view. * View all integrations Ready to tame the insanity? Come to Front. * Request a demo * Try for free Don't miss these Blog Take control of service quality with AI: Smart QA & ticketing for modern support leaders Blog 15 must-track SLA metrics to keep your team and customers aligned Blog How to reduce email overload for your team Blog Shared inbox rules: How to set them up successfully The AI customer operations platform. AI Platform * Front AI Overview * Autopilot * Copilot * Smart QA * Smart CSAT Use Cases * Customer Service * Email Management * Client Communication Compare * Front vs. Zendesk * Front vs. Freshdesk * Front vs. Intercom * Front vs. Help Scout * Front vs. Salesforce * Front vs. Hiver * Front vs. Missive * Front vs. Pylon Company * About * Careers * Press Kit * Real-Time Metrics * Become a Partner * Customer Referral * Contact Support * Legal More Features * Front Overview * Help Desk * Shared Inbox * Ticketing * Knowledge base * Live chat * Integrations & API Explore * Pricing * Product Updates * Download App Resources * Blog * Customer Stories * The Coordination Tax * Help * Academy * Developers * Integrations * Glossary Additional Resources Customer Support and Service * The State of Service Expectations * Customer Support Metrics Library * Guide to 100% CSAT AI and Automation * Boost Agent Support Productivity * Front's New AI Capabilities * AI vs. Human Support Strategy Knowledge Base * 5 Best Practices for Self-Service Support * Create AI-Friendly Help Center Articles * Top Tips for Knowledge Base Articles More * Support Message Templates * Shared Inbox Management Tips 2026 FrontApp, Inc. All Rights Reserved. * SaaS Service Agreement * Privacy Notice * Cookie Policy * Google User Data Privacy Notice * Status * Your Privacy Choices We and our partners may monitor and record your information. By continuing into our site, you agree to the storing of cookies and similar technologies for functional, analytics, and advertising purposes pursuant to ourTerms of Use,Cookie Policy andPrivacy Notice. You may opt out and manage your privacy preferences through the Cookie Settings below. Cookie Settings