Assembled

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. Privacy Policy Accept Deny Non-Essential [Webinar] AI skills for workforce managers: Build your first Claude skill | Register now Products Customers Resources Pricing Company Sign in Contact sales # Workforce management built for the AI era Most support teams manage their in-house agents, BPO vendors, and AI  on separate tools. Assembled is the only platform that unifies all three. Book a demo Tour the product ### AI Workforce Management Scheduling, forecasting, and real-time analysis powered by AI and machine learning. ### AI Agents Chat, email, SMS, and voice agents to handle customer resolutions end to end. ### AI Copilot Real-time assistance for all of your support agents. [ Your browser does not support the video tag. ](https://dl.dropboxusercontent.com/scl/fi/z94qcdk18xsdggmoqfz0p/Assembled_Homepage_WFM_H264.mp4?rlkey=9nx3uyvof6vt5cc7bivcmfsgg&st=fgvkveg3&dl=0) ### Product Automate end-to-end support interactions with AI agents for every channel, powered by integrated workflows. Find out more ### Product Automate end-to-end support interactions with AI agents for every channel, powered by integrated workflows. Find out more ### Product Automate end-to-end support interactions with AI agents for every channel, powered by integrated workflows. Find out more ## Blend workforce intelligence, human expertise, and AI efficiency * Manage staffing and support — across human agents, AI agents, and BPOs — in a unified dashboard with real-time recommendations. * Route cases and build schedules intelligently, using live performance and capacity data across humans and AI. * Make smarter, faster decisions with full visibility into every interaction and outcome – past, present, or future. Get a demo ## AI insights that multiply impact * Pinpoint exactly which workflows and case types benefit most from automation — based on your actual case history. * Get smart recommendations that uncover automation opportunities and flag the cases that still need a human touch. * See how AI drives measurable savings, stronger operations, and continuous learning over time. Get a demo ## A team and a platform that’s always got your back * Our team is right there with you, guiding hundreds of support orgs through AI transformation and workforce optimization. * Confidently support customers with a platform that scales and adapts as your AI strategy evolves. * Navigate complexity with proactive guidance that blends cutting-edge automation with human insight and empathy. Learn more ## The only platform for planning, deploying, and improving support ### AI Agents Resolve customer issues across chat, email, and voice with automations that connect to your internal tools and policies. Explore more ### AI Copilot Equip agents with an AI assistant that surfaces knowledge, suggests responses, translates automatically, and streamlines handoffs. Explore more ### AI-powered Workforce Management Scheduling, forecasting, and real-time management for your blended workforce. Explore more ## Your entire tech stack. Fully integrated. Explore all integrations ## Built for trust, backed by compliance Learn more ### Enterprise-grade security protocols Assembled is SOC 2, GDPR, and HIPAA compliant — with rigorous safeguards to keep customer data secure. ### Strict guardrails Built-in guardrails and protections ensure every interaction stays aligned to your company policies. Set granular permissions, follow company policies, control access, and stay audit-ready. ## We deliver measurable results 2x faster resolution 12% increase in adherence $500k savings in year one >80% of scheduling is automated 5yrs of Assembled partnership 40% reduction in chat wait time 22% boost in CSAT scores 15 global offices >90% WFM processes handled by Assembled 10% improvement in FRT 66% reduction in average phone wait times ## See how modern teams are transforming support with AI Book a demo Explore the product Products AI CopilotAI ChatAI EmailAI VoiceAgentic workflowsAI Workforce ManagementML-based forecastingReal-time analyticsAI-powered schedulingVendor management PLATFORM EnterpriseIntegrationsSecurityPricing INDUSTRY eCommerceFinancial ServicesHealthcareSaaS Resources BlogResource libraryWebinarsCustomer storiesCapacity plannerErlang-C calculatorAI ROI calculatorWFM ROI calculatorWFM 101Compare Company AboutCareersPressPrivacy policyServices agreementTerms of serviceSupportStatus pageAPI docs First name\* Last name\* Email\* Cookie Preferences | Sitemap